Cancellation & Refund Policy

Customers may request cancellation from their bookings dashboard while a booking is awaiting owner approval or confirmed, subject to platform rules and timing.

• Cancellations before owner confirmation are typically refunded in full to the original payment method.
• After confirmation, refund eligibility depends on timing relative to the event dates and any applicable platform rules.

If an owner rejects a booking while it is awaiting approval, the successful payment is refunded and the booking is cancelled. No venue transfer is completed for rejected bookings.

Refunds are initiated to the original payment method after cancellation is confirmed. Bank or card issuer timelines may take several business days to reflect the credit.

Force majeure, unsafe venue conditions, or platform errors may be reviewed case by case by support. Contact us promptly with booking reference details.

For refund questions, email support@bookmyvenue.com with your booking reference ID.